Contact Us

Get In Touch With STEPLIFE
Have any questions about our seafood products, order consultation, wholesale cooperation, logistics and after-sales problems? We are always here to serve you! Feel free to contact us through the following methods, and we will reply to your message within the shortest time.
Business Information
Trade Name: STEPHEN COCHRANE (STEPLIFE)
Official Email: support@steplife.shop
We recommend contacting us via email for order details, wholesale cooperation and after-sales support, we will reply within 24 working hours.
Phone Number: +64 21 609 2745
Available for urgent business consultation and emergency after-sales communication.
Physical Address: 103 Don Buck Road, Massey, Auckland 0614, New Zealand
Our company’s official business address, support business negotiation and on-site inspection (please make an appointment in advance).
Working Hours
Monday - Friday: 9:00 AM - 6:00 PM (NZ Local Time)
Weekends & Holidays: Offline rest, online message consultation available
Warm Tips
For bulk wholesale orders, customized procurement needs and long-term cooperative intention, please send us an email with your demand details and contact information, and we will provide you with a professional exclusive quotation and service plan!

Frequently Asked Questions

Quick answers to common questions

How can I track my order?

Tracking details will be emailed to you after your order is dispatched. If you need help, please use the contact form above.

What is your return policy?

Please review our Refund Policy for eligibility, timeframes, and return instructions.

Which payment methods do you accept?

Available payment methods are shown securely during checkout and in the footer of our store.

How can I contact you?

Send us a message using the contact form above and our team will respond as soon as possible.