Shipping policy

At STEPLIFE, we are committed to providing fast, safe, and transparent global shipping services for all our premium New Zealand seafood products. Below is our detailed shipping and delivery policy to ensure you enjoy a smooth and worry-free shopping experience.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To guarantee the maximum freshness of our seafood products, we arrange packaging and shipment promptly once your order is confirmed, minimizing waiting and transit time for every order.
2. International Shipping & Delivery Time
We provide worldwide international shipping for our products. Our standard international shipping generally takes 7–14 business days to arrive, depending on the destination country, local logistics efficiency and customs clearance progress. For urgent orders, you can select our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on your order weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment.We have no hidden fees or extra charges, ensuring full pricing transparency for every customer.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We highly recommend you check your local import regulations and relevant charging standards before placing an order to avoid unexpected expenses.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt professional, high-strength, shockproof and fresh-keeping packaging materials exclusively for aquatic products. Our customized packaging can effectively protect the goods from extrusion, damage and deterioration during long-distance transportation, and fully lock the freshness of New Zealand seafood.
For high-value orders, we provide an optional shipping insurance service at checkout. You can choose to add insurance for your package to get comprehensive transit protection and shop with total peace of mind.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods immediately upon delivery. If you receive packages with obvious damage, leakage or severe deformation, please take detailed photos, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems or defects after signing for the order, please submit a feedback request with valid photos and videos to our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide targeted solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery delay or after-sales issues, our professional customer service team is always ready to help you. Feel free to contact us via email or phone, and we will reply and solve your problems in the shortest time.
Thank you for shopping with STEPLIFE! We keep optimizing our global logistics system and packaging technology to deliver fresher, safer and higher-quality New Zealand seafood to customers around the world.